Warranty Information

Information on our warranty services

Buffalo warrants its products for two years from the date of purchase, for Wireless products and Business NAS (TeraStations™) even 3 years from the date of purchase.

The following products have a guarantee period of 2 years

  • LinkStation™
  • DriveStation™
  • MiniStation™
  • Portable HDD Mountain Kit
  • MediaStation

The following products have a guarantee period of 3 years

  • TeraStation™
  • AirStation™ Wireless Router
  • BS-MP Switches
  • AirStation™ Adapter AirStation WI-U2-300D
  • AirStation™ WBMR-300HPD
  • MiniStation™ Air 2

The following products have a lifetime warranty

  • BS-GU20xx Switches
  • BS-GU20xxP Switches
  • BS-GS20xx Switches
  • BS-GS20xxP Switches

The following product has a 5 year warranty

  • TeraStation 51210RH

This warranty does not include non-Buffalo installed components. For a better service experience Buffalo offers, with additional costs, a warranty extension. Check which Buffalo products are eligible for a warranty extension.

If the Buffalo product malfunctions during the warranty period, Buffalo Technology will, at its discretion, repair or replace the product at no charge, provided the product has not been subjected to misuse, abuse or non-Buffalo Technology authorised alterations, modifications or repairs. When returning a product, include your original proof of purchase. Return requests cannot be processed without proof of purchase. Shipment of returned product to Buffalo EU is the responsibility of the purchaser. All expressed and implied warranties for the Buffalo product line including, but not limited to, the warranties of merchantability and fitness for a particular purpose, are limited in duration to the above period.

Under no circumstances shall Buffalo EU be liable in any way to the user for damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of, or inability to use, the Buffalo products. Buffalo EU reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.

Technical Support and firmware upgrades for Buffalo products are restricted to the country/region of purchase. Please refer to the Buffalo Technical Support Information received with your product purchase.

Important Notice

Please have your proof of purchase receipt to get warranty support. All defective products shall be returned with a copy of proof of purchase. In no event shall Buffalo’s liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its accompanying software, or its documentation. Buffalo does not offer refunds for any product.

All rights reserved. Buffalo devices are designed for home or office use. Buffalo cannot be made liable for any damages, loss of data or damage following thereof (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use this Buffalo product, even if Buffalo has been advised of the possibility of such damages.

We reserve the right to upgrade our products in keeping with technological advances.

To protect against power surges and power outages, we strongly recommend that you use power surge protection and UPS solutions suitable for your situation.

Good IT practice suggests that you back up your data and store the backed-up data in a secure place, called vaulting, which assumes that an organization’s computer files are copied regularly on some type of removable medium, such as magnetic tape, CD or hard disk, and then delivered to an off-site location for safekeeping. The timing and extent of backups can vary (from continuous real time to once a day or once a week), depending on the organization’s needs.

Buffalo warrants your product against any defect in material and workmanship, under normal use, for the designated warranty period. The warranty becomes effective from the date of shipment. In the event this product is found to be defective within the warranty period, Buffalo will, at its discretion, repair or replace the defective product.

This warranty is void if:

  1. The product was operated/stored in abnormal use or maintenance conditions;

  2. The product is repaired, modified or altered

  3. The product was subjected to abuse, neglect, electrical fault, improper packaging, accident or acts of nature;

  4. The product was installed improperly;

  5. The serial number of the product is defaced or missing;

  6. The tamper seal on the casing is broken.

  7. The product is upgraded with firmware not applicable to region of purchase.

  8. For storage products: Under various circumstances, such as damage from extreme conditions like floods, power fluctuations, damage caused during the installation of the drive, damage caused by improper or improperly used packaging, or physical misuse or abuse, the data on a disk drive may be inaccessible through normal operations. However, the data may be recoverable through extraordinary means offered through a specialized data recovery service.

Buffalo does not perform any data recovery services. If you are unable to access data on your drive due to damage such as that mentioned above, you may wish to consider contacting an independent data recovery service.

For further questions, please contact our technical support staff.

Lifetime warranty conditions

In order to apply for limited lifetime warranty, original purchasers need to register the product within 90 days of purchase.

In addition to our standard warranty policy, subject to the conditions and limitations set forth below, Buffalo will, at its option, either replace or repair designated products.

1-1 : Without a timely registration (within 90 days of purchase), only 3(Three) year standard warranty shall be applied.

1-2 : The limited lifetime warranty applies only to the original purchaser and may not be transferred.

1-3 : The limited lifetime warranty is only valid only in country of purchase, and the Product is not eligible for any international warranty service.

2-1 : The limited lifetime warranty covers core product replacement (excluding accessories and external AC adapters) due to hardware malfunction at no charge for its lifetime, provided the product belongs to the original purchaser.

2-2 : Original purchaser is responsible for return shipping of the defective product.

3-1 : The limited lifetime warranty applies for as long as the original purchaser owns the product or 5(Five) years after the product discontinues, whichever occurs earlier. Information of discontinuance will be available on Buffalo website once it occurs.

3-2 : In Germany, due to legal restrictions, the limited lifetime warranty is restricted to maximum 30(Thirty) years from the date of purchase or 5(Five) years after the product discontinues, whichever occurs earlier. Other countries are subject to 3-1.

Warranty 5 years

In order to apply for 5 years of warranty, original purchasers need to register the product within 90 days of purchase.

Warranty extension

Warranty extension information

  • Which products are covered by the Buffalo extended warranty?

    Eligible for the Buffalo extended warranty are stocked TeraStation™ from Buffalo. Buffalo Empty Enclosures and TeraStation TS51210RH are not eligible.

  • What does the extended warranty cover?

    The Buffalo extended warranty covers the same aspects as the Buffalo VIP warranty for your product. The terms of the Buffalo VIP Warranty can be found in the documentation for your TeraStation or on our website. The terms of the Buffalo extended warranty are below.

  • Why should I purchase the Buffalo extended warranty?

    The Buffalo VIP warranty covers your TeraStation for three (3) years from the date of purchase. After that, the owner is responsible for device maintenance. By purchasing the warranty extension, this protection is valid for one or two more years from the date of purchase.

  • How do I get an extended warranty?

    Simply call Buffalo Technical Support in your country. Please have the serial number and proof of purchase of your device ready.

  • Can the warranty period of the 12-Bay TeraStation TS51210RH be extended?

    You are entitled to a free 2-year warranty extension for this device. Register within 90 days of purchase to activate the warranty extension.

Conditions of sale and delivery of the Buffalo 1-year warranty extension.

Conditions of sale and delivery of the Buffalo 2-year warranty extension

VIP Service for TeraStation

3 year warranty and 24-hour hard drive replacement

Buffalo offers TeraStation customers a 3 year warranty, with the option to extend the warranty by one or two years. This warranty extension can be purchased during the entire 3 year TeraStation warranty period.

Hard drives do not last forever. Unfortunately, this is normal and well known, which is why in most companies a robust infrastructure, a RAID environment, hot-swappable devices and many other failure protection measures already minimize the potential damage. As a manufacturer, we have also introduced the VIP warranty for TeraStation customers, so that a hard disk failure will cause even less inconvenience in the future.

In the rare event of a failure of the TeraStation device itself – not the hard drives – Buffalo offers pre-exchange of TeraStations to help companies restore their IT infrastructure as quickly as possible.

How does it work? Step by step

Contact the Buffalo Helpdesk if you notice a TeraStation defect or a defective hard drive. The Helpdesk numbers can be found on the Buffalo website in the Contact menu.

If the Helpdesk confirms that the entire TeraStation or even one of the TeraStation hard drives needs to be replaced, the order will be forwarded to the Buffalo RMA team.

Upon receipt of the order, the complaint will be processed immediately. The replacement product will be sent to you immediately by UPS. To receive a replacement hard drive within 24 hours, the order should be received by Buffalo before 12:00 (CET).

You will then receive further information on how to return the defective TeraStation or hard drive to Buffalo, as well as a UPS shipping ticket already paid by Buffalo.

In the event of a defective TeraStation, please return the device, including the original hard drives, to Buffalo within 30 days of receiving the replacement device. Please ensure that the RMA number 600 XXXXX is clearly legible on the shipping carton and that the unit is properly packaged to withstand transportation.

Once we have received the defective product, the replacement is complete on a complaint basis.

NOTE:** This is a free service with which we would like to support the business activities of our TeraStation partners unbureaucratically and quickly. If we do not receive the defective hard disk or defective TeraStation within 30 days of receipt of the replacement product, we will have to charge you for the cost of the new hard disk or defective TeraStation.

If a TeraStation hard disk fails and you need a replacement, simply order the device before 12 noon and we will arrange 24-hour delivery within the EU on the same day (subject to availability)*. This warranty is valid during the general warranty period, i.e. three years for one TeraStation™**.

Other destinations may have different delivery times.
Excluded are our empty housing models of the Terastation 4000 series.