REGION: EMEA

ISSUE: DriveStation Duo LED / Audible codes

CAUSE: LED colors and audibles indicate maintenance or troubleshooting need

PLATFORM: DriveStation Duo

SOLUTION:

LED	Color and Action	Meaning and Troubleshooting
Disk1 or Disk2	Green, Flickering	The Disk is being accessed.
Disk1 or Disk2	Red, Stable	The Disk1 or Disk2 failed. Replace the drive.
Disk1 or Disk2	Red, Flashing	Rebuilding RAID array is performed. Don't turn the unit off. Otherwise, restored data is lost. (Red and green flashing continues frequently because of disk access.) Estimated rebuilding time is 7 to 8 hours for 500GB model, 11 to 12 hours for 800GB. 1.0TB and 1.5TB model are more.
Disk1 and Disk2	Red, Stable on both	Replaced disk capacity is lower than original one. Unable to start rebuilding RAID.
Beep Status:
Beep Code		Meaning
Alternating continuous short beep then silence		Internal cooling fan is stopped.
Continuous beep		Hard disk unit temperature is too high.
Three second beep then silence		The Disk1 or Disk2 is failed. Replace the drive.